Returns & Refunds
For help with an order, contact Deligoods on WhatsApp with your order number and a description of the issue.
Damaged, incorrect or spoiled goods
Please tell us promptly if something arrives damaged, incorrect or in an unexpected condition. Photos of the goods, packaging and label help us investigate. Do not consume anything you believe is unsafe. We will arrange an appropriate remedy and cover necessary return costs where we are responsible. This does not restrict your statutory rights.
Changing your mind
Consumers normally have 14 calendar days after receipt to notify withdrawal, then 14 days to return goods. Exceptions apply to rapidly perishable goods and health- or hygiene-sensitive sealed goods unsealed after delivery. Chilled butter falls within the perishable exception. Unopened olive-oil tins may be returned under the normal withdrawal rules.
Returns and refunds
Notify us by WhatsApp or write to CC San Roque Club, Local 3D, 11360 San Roque, Cádiz, Spain. Include your name, order number, goods and withdrawal decision. A clear statement is sufficient; no special form is required. Customers pay direct change-of-mind return costs. Refunds include standard outbound delivery for a full eligible withdrawal and use the original payment method within 14 days of notification; we may wait for the goods or proof of return, whichever comes first.
Optional withdrawal form
You may copy the following form into a WhatsApp message or send it by post. Using this form is optional; any clear statement of withdrawal is sufficient.
To: Schellhammer Brokerage, S.L. (Deligoods), CC San Roque Club, Local 3D, 11360 San Roque, Cádiz, Spain.
I/We hereby give notice that I/we withdraw from the contract for the sale of the following goods:
- Goods:
- Order number:
- Ordered on / received on:
- Consumer name(s):
- Consumer address:
- Date:
- Signature(s), only if sent on paper:
Delete whichever wording does not apply. Send WhatsApp notifications using the contact link above and retain a copy of your message.
Return arrangements
Please contact us for handling instructions, especially for refrigerated goods. Do not send chilled goods by an ambient service. Contacting us for instructions does not replace or limit your right to notify withdrawal.
Deligoods is operated by Schellhammer Brokerage, S.L., CIF B93210375. Registered business contact address: CC San Roque Club, Local 3D, 11360 San Roque, Cádiz, Spain.